Job

About MBI Global

MBI Global is a Canadian manufacturer and supplier of specialized equipment and solutions for the drilling, geotechnical and environmental industries.

MBI Global develops and delivers innovative products and technologies designed to meet the demanding needs of customers in the field.

About the Role

The Territory Manager is responsible for developing and managing the GtechDrill business and customer base throughout Ontario and the Maritimes, with a focus on direct customer relationships, sales growth, territory development, inventory management and customer support.

The long-term vision for this role is to build and develop a small team to support the growth and management of the territory.

Key Responsibilities

• Develop and maintain strong relationships, drilling contractors, end users, engineering firms and consultants throughout the territory.
• Identify and develop new business opportunities and manage the sales process from initial contact through delivery and follow-up.
• Maintain an accurate sales pipeline, provide reliable forecasts and actively manage territory opportunities.
• Prepare, present and negotiate technical and commercial proposals with customers.
• Conduct customer visits, equipment demonstrations, site visits and field trials.
• Provide first-level technical support and troubleshoot equipment and operational issues with customers in the field.
• Manage customer concerns and follow up on issues to ensure timely and effective resolution.
• Understand customer requirements and recommend solutions suited to their applications and projects.
• Maintain and manage territory inventory, ensuring accurate inventory levels, proper stock rotation and alignment with customer demand and sales forecasts, while achieving established inventory turnover targets.
• Complete a monthly inventory reconciliation, including physical inventory verification, variance reporting and corrective actions as required.
• Monitor customer accounts, support timely payments and communicate potential collection issues.
• Maintain accurate sales, customer and inventory information in SAP and/or CRM systems.
• Monitor territory profitability, including pricing, freight and other costs, and ensure opportunities meet established margin targets.
• Coordinate with internal teams on equipment, service, parts, logistics and customer requirements.
• Provide market feedback on customer needs, competition and product opportunities.
• Monitor industry trends and market developments to identify new opportunities and potential challenges.
• Provide field and customer input to support Engineering in the development and improvement of GtechDrill products.
• Represent GtechDrill at trade shows, industry events and relevant professional organizations, such as the Canadian Geotechnical Society and National Drilling Association.
• Provide a monthly territory and market report, covering sales activity, pipeline, market developments, competitive activity, customer feedback, inventory status and key opportunities or challenges.
• Provide a monthly sales forecast to management based on pipeline activity, customer opportunities and expected orders.
• Plan and manage territory activities to maximize customer coverage and time in the field.
• Collaborate with the sales team to develop strategies and initiatives that improve customer service, market coverage and overall customer experience.
• Travel approximately 30–35% of working time throughout Ontario and the Maritimes, including overnight travel as required.

Profile

• Experience in industrial equipment sales, including heavy machinery and attachments. Experience in drilling, geotechnical, environmental or related industries is considered an asset.
• Strong technical aptitude with the ability to understand equipment and troubleshoot problems with customers.
• CPT knowledge is an asset.
• SAP and/or CRM experience is an asset.
• Strong communication, relationship-building and problem-solving skills.
• Organized, autonomous and self-motivated, with strong follow-through.
• Team player who works effectively with sales, engineering, service, production, and other internal teams.
• Results-oriented and comfortable managing priorities independently.
• Valid driver’s licence.

What We Offer

• A strategic role within an innovative and growing company.
• A competitive compensation package including a performance-based bonus program.
• A comprehensive benefits package.
• A dynamic environment where initiative, autonomy and entrepreneurship are valued.
• The opportunity to play a key role in building and growing the GtechDrill presence across Ontario and the Maritimes.
• The opportunity to contribute to the long-term development of the territory and help build a small team as the business grows.